Savings House Moznosti has obtained a Certificate for Fair Financial Services for Consumers
We would like to inform you that Savings House Moznosti has obtained a Certificate for Fair Financial Services for Consumers, awarded by the Consumer Organization of Macedonia (OPM). On that occasion, on 30.09.2021 in the premises of the Savings House, the Certificate was solemnly awarded by OPM.
Acquisition of the certificate is verified that the Savings House has:
• Reliable sales information and practices;
• Fair contracting and after-sales practices;
• Procedures for protection of consumers’ personal data and their privacy;
• Policies and practices for the availability of the financial service provider through different channels and for different categories of persons;
• Responsible management of consumer complaints;
• Consumer education and development of financial literacy.
Receiving this recognition is of great importance for the Savings House, because it verifies our mission and contributes to clients recognizing us as an institution that offers fair financial services, increases customer trust and is a positive contribution to competitive advantage and our reputation in the financial market.